Radwa Mohamed Rady

Operational Supervisor at Teleperformance - Egypt

Ain Shams, Cairo, Egypt

Work Experience

Teleperformance - Egypt

Operational SupervisorFull Time
Oct 2023 - Present -1 yr, 8 months
Egypt , Cairo
- Job Details:Managing a team of agents, making sure that everyone is on track to achieve the targets. Using Key performance indicators to monitor overall performance and individuals' performance. Creating developmental plans and action plans to improve the performance of outliers
InterpreterFull Time
Dec 2021 - Oct 2023 -1 yr, 10 months
Customer Service RepresentativeFull Time
Jan 2021 - Nov 2021 -10 months
Egypt , Cairo

Education

MBA in Business Management
Cardiff School of Business
Jan 2022 - Jan 2024 - 2 yr
Bachelor's Degree in English language and literature
Ain Shams University (ASU)
Jan 2016 - Jan 2020 - 4 yr
High School - Thanaweya Amma
Talea Modern School
Jan 2016

Activities

HR volunteer at Minders Helwan
Student Activity
Feb 2019 - Jun 2019 -4 months
Magazine member at Minders Helwan
Student Activity
Oct 2018 - Jun 2019 -8 months
Logistics member at Ain Shams University
Student Activity
Aug 2018 - Mar 2019 -7 months
Project member at Ain Shams University
Student Activity
Dec 2017 - Aug 2018 -8 months

Skills

Training & Certifications

Executive MBA
Cardiff School of Business·2024
Web advanced medical Training 40+ hours
LanguageLine Academy·2022
Digital Marketing Nanodegree Advanced track
Udacity·2022
Digital Marketing Nanodegree professional track
Udacity·2021

Share this Profile