Radwa Sayed Othman

Workforce ManagerFull Time

• Job Details:Operations, and Talent accusation…ETC • Coordinate with all the stakeholders (IT, Assets, Training, • Creating short-term and long-term Plans. • Suggests schedule scenarios for the best occupancy of our branches. • Maintains Operation headcount and headcount related issues. • Manages staffing plans for potential and existing clients. models and scenarios to facilitate the decision-making process. • Supports the management with all necessary information, planning • Setup plans to implement new sites. • Handle client escalations when it comes to WFM. • Managing Admin Guest Team . • Managing Reporting Team . • Managing RTM Team . • Managing Scheduling Team . • Managing Capacity Planners Team .

Scheduling & Planning ManagerFull Time

• Job Details:• Managing Capacity Planners Team. • Managing Scheduling Team. • Audit HC on HR tool and compare any variances. • Handle client escalations when it comes to staffing. • Setup plans to implement new sites. • Supports the management with all necessary information, planning models and scenarios to facilitate the decision-making process. • Analyzes the historical data to forecast and create schedules. • Manages staffing plans for potential and existing clients. • Maintains Operation headcount and headcount related issues. • Forecasting the maximum seats required. • Suggests schedule scenarios for the best occupancy of our branches. • Creating short-term and long-term Ramp Up or Ramp Down Plans. • Forecasting the expected attrition. • Scheduling All Agents' roasters. • Coordinate with all the stakeholders (IT, Assets, Training, Operations, and Talent accusation…ETC • Calculate the middle management HC needs. • Requesting the batches based on Ramp Up plan from the recruitment team . • Determine which LOB will be increased and which one will decrease. • Working on TeleOpti tool.

Cluster Scheduling & Planning SupervisorFull Time

• Job Details:• Supports the management with all necessary information, planning models and scenarios to facilitate the decision-making process. • Analyzes the historical data to forecast and create schedules. • Manages staffing plans for potential and existing clients. • Maintains Operation headcount and headcount related issues. • Forecasting the maximum seats required. • Suggests schedule scenarios for the best occupancy of our branches. • Creating short-term and long-term Ramp Up or Ramp Down Plans. • Forecasting the expected attrition. • Scheduling All Agents' roasters. • Coordinate with all the stakeholders (IT, Assets, Training, Operations, and Talent accusation…ETC • Calculate the middle management HC needs. • Requesting the batches based on Ramp Up plan from the recruitment team . • Determine which LOB will be increased and which one will decrease