Radwa Nasser

Project CoordinatorFull Time

• Job Details:Enhance freelance team output through meticulous quality checks and continuous improvements. -Maintain project timelines, ensuring punctual delivery and adherence to budgets. -Validate completeness of source files, ensuring seamless vendor processing. -Execute administrative tasks including project closures and folder organization. -Equip project resources with necessary tools and information for task completion. -Communicate schedule or scope changes promptly to resources. -Offer valuable feedback to Vendor Management on external resource performance. -Propose process enhancements to boost profitability and quality standards.-Enhance freelance team output through meticulous quality checks and continuous improvements. -Maintain project timelines, ensuring punctual delivery and adherence to budgets. -Validate completeness of source files, ensuring seamless vendor processing. -Execute administrative tasks including project closures and folder organization. -Equip project resources with necessary tools and information for task completion. -Communicate schedule or scope changes promptly to resources. -Offer valuable feedback to Vendor Management on external resource performance. -Propose process enhancements to boost profitability and quality standards.

Subject Matter ExpertFull Time

• Job Details:As a dedicated Floor Support professional at VOIS , I played a pivotal role in maintaining and enhancing operational excellence within the team. My responsibilities encompassed a spectrum of vital functions crucial to optimizing team performance and ensuring the delivery of high-quality service. I meticulously monitored the quality of team members' interactions through call evaluations, ensuring strict adherence to established quality standards. Offering personalized feedback and constructive coaching, I supported team members in honing their skills and elevating their performance levels. Moreover, I facilitated knowledge sessions for newcomers, significantly accelerating their integration and productivity within the team. Conducting comprehensive internal quality analyses was integral to my role. This involved regular assessments to ensure the team consistently met Key Performance Indicators (KPIs), fostering a culture of continuous improvement and goal attainment.

Technical Support RepresentativeFull Time

• Job Details:Experienced International Account Technical Advisor at VOIS with a passion for delivering unparalleled customer service. Spearheaded technical support initiatives, , resolving complaints ,Assisted customers with any technical queries, guiding them to solve technical issues or answering general questions about their account ,maintained overall goodwill between Vodafone UK and its customers ,Utilized data and knowledge to achieve customer satisfaction Recognized for exceptional performance as i was a recognized a top monthly performer 2 times and one time as a top performer for the first quarter of 2023,I was entrusted multiple times as the delegate to my team manager, leading and mentoring a team of senior agents .Proficient in account management, my approach is customer-centric, emphasizing active listening, professionalism, and a friendly demeanor to consistently exceed expectations.