Radwa Ahmed Muhammed

Project CoordinatorFull Time

Complaints RepresentativeFull Time

• Job Details:-Handles customer complaints in a professional manner and strives to deliver a first time resolution service. -Meets defined KPIs including NPS and sales. -Provides accurate and timely information by fully investigating all customer complaints, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs. -Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions. -Effectively interacts with stakeholders where necessary, to assist with efficient escalation/complaint resolution. -Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.