Radwa Khedr Tolba

Information Technology OfficerFull Time

• Job Details:Position: Customer Support & Vehicle Tracking Specialist Company: najoom Al Thuraya for Vehicle Tracking and Programming Responsibilities: • Monitored real-time vehicle locations using GPS tracking systems to ensure security and operational efficiency. • Identified high-risk zones and promptly alerted clients to potential dangers. • Received and made customer service calls, addressing inquiries and resolving issues efficiently. • Reviewed and maintained client data, including account details and tracking histories. • Provided technical support related to tracking devices and software usage. • Prepared daily and monthly activity reports for management and client reference. • Assisted in onboarding new clients by explaining system functionalities and best practices. • Coordinated with the technical team to ensure timely maintenance and troubleshooting of tracking systems.

Customer Service AssistantFull Time