Radwa AbdElRazik Ibrahim

Store ManagerFull Time

• Job Details:Ensured overall operational integrity of the store, with oversight of vital functional areas,  Receiving and increased Area sales,  Quality Assurance for my store and ensure all process and procedures are applied by front team.  Process Development  Performance insight. Provide accurate production reporting and enhance the Daily Trend of Sales by giving the right direction to Management Team.  Empower Team members to make recommendations for process improvements  Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.  Providing resources and assistance to trainees from new comers or existing stuff

Team LeaderFull Time

• Job Details: - Ensured overall operational integrity of the store,with oversight of vital functional areas, - Receiving and increased Area sales, - Quality Assurance for my store and ensure all process and procedures are applied by front team. - Process Development - Performance insight. Provide accurate production reporting and enhance the Daily Trend of Sales by giving the right direction to Management Team. - Empower Team members to make recommendations for process improvements - Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. • Providing resources and assistance to trainees from new comers or existing stuff Vodafone " Position : Team Leader" 1- Control stores organization and Ensure that cash handling process is under control (closing & opening) 2- motivate the staff to achieve and exceed the target 3- Manage the ‘Tell& Sell’ program and fulfill all the employees’ referrals requests. 4- Improve Quality of sales (suspensions rate, shelf churn, deactivation & nonpayment). 5- Quality of product mix “Voice, Data & handsets”. 6- Efficient & Effective Operation Management 7- Up sell and maintain existing accounts. 8- Complaint handling. 9- Team coaching & development. 10- Solving the daily complains that can effects on customers 11- Deliver world-class customer experience 12- Communicate promptly any information to customers about their orders 13- Make various reports daily, weekly and monthly for store management team.

Senior Sales at VodafoneFull Time

• Job Details:2013 Senior Sales at Vodafone  Handling any problems that could affect customer’s satisfaction.  Suggesting solutions to customers in a positive manner.  Dealing with all escalated complaints and enquiries efficiently and effectively.  Ensure accurate and smooth day by day operations (cash and inventory)  Handling difficult and aggressive customers in a professional manner.  Giving customers information about company services and products