Radwa Ibrahem Bakeer
Call Center Agent at national bank of egypt
Nasr City, Cairo, EgyptWork Experience
Delegated Team LeaderFull Time
National bank of egypt
Oct 2021 - Nov 2021 -1 month
Egypt , Cairo
- Job Details:Led a team of 15 call center agents to solve customer problems and achieve customers’ satisfaction.
Call Center AgentFull Time
national bank of egypt
Sep 2019 - Present -5 yrs, 9 months
Egypt , Cairo
- Job Details:Handling an average of 80 customer calls per day with an average KPI score above 95%, advising customers about their banking products, solving customers’ problems, and applying banking system standards.
Education
Bachelor's Degree in commerce
Ain Shams UniversityJan 2018
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner