Radwa Hazem Massoud

Arab Bank

• Self-services officerFull Time

  Apr 2021 - Present -4 yrs, 2 months

  • Job Details:- HANDLE AND PROVIDE ALL REQUIRED INTERNAL & EXTERNAL APPROVALS SUCH AS (CBE– COMPLIANCE). - IMPLEMENT AND TEST NEW PROJECTS AND SERVICES. - MONITOR DAILY PROJECTS’ ACTIVITIES AND PROGRESS TO ENSURE SUCCESSFUL DELIVERY. - REVIEW MONTHLY ATM TRANSACTIONS AND PREPARE MANAGEMENT REPORTS - COMMUNICATE WITH VENDORS AND CONCERNED DEPARTMENTS TO ENHACE ATMS’ IMAGE AND PERFORMANCE.
• Department assistantFull Time

  Apr 2020 - Apr 2021 -1 yr

  • Job Details:- CATER AND FOLLOW UP ON BRANCHES REQUIREMENTS IN TERMS OF EQUIPMENT, PCS, STATIONERY, FURNITURE SYSTEMS, ETC. - HANDLE THE PROCUREMENT OF ATMS ALONG WITH THE PROCESS OF ITS MAINTENANCE, CLEANING & PERFORMANCE. - COORDINATE WITH THE MARKETING TEAM ALL THE REQUIREMENTS FOR CHANNEL MARKETING CAMPAIGNS & OBJECTIVES. - TEST AND IMPLEMENT NEW PROJECTS.
• Learning and development coordinatorInternship

  Sep 2019 - Apr 2020 -7 months

  • Job Details:Manage the in-house and out-sourced trainings performed for the bank employees. Prepare annual meetings with all departments to analyze their training needs. Conduct the hiring & recruitment process starting from sourcing candidates online, updating job ads, screening CVs and applications to interviewing & filtering the candidates. Search for the best training providers and prepare the training plan. Coordinate and handle all the logistics for the in-house courses. Lead the closing of different trainings in terms of data entry, certificates preparation, feedback analysis & reports handling. Responsible for the summer interns payroll including attendance, performance and achievements. Handle the filing and archiving process for the interns’ data.