Radwa Hassan
Quality Control Specialist at Celltek
Imbaba, Giza, EgyptWork Experience
Customer Service AgentFull Time
Techno Scan Radiology
Sep 2018 - Oct 2023 -5 yrs, 1 month
- Job Details:-Answering patients' calls to make reservations for their scans. -Solving patients' problems with branches and scans' reports.
Customer Service AgentFull Time
- Job Details:-Booking appointments to make scans and analysis -Selecting the nearest branches to the patients where they can make the scans -Informing patients about the last offers of scans and analysis.
Customer Care Agent Full Time
El-Abd Group (White Point Devices)
May 2015 - Mar 2016 -10 months
Egypt , Giza
- Job Details:-Answering the customers' calls -Defining the problems of devices -Arranging an appointment with the technician to fix the device problem -Informing the customers about the result of the technician visiting and arrange another appointment to get the spare parts if the device requires .
Education
Bachelor's Degree in Arts- Psychology department
Helwan UniversityJan 2008 - Jan 2012 - 4 yr
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
TOEFL
Helwan University·2012English
Berlitz ·2012