Radwa Ghoneim

Customer service ManagerFull Time

• Job Details:• Responsible for the sales plan and forecast. • Responsible for executing sales orders plan. • Follow up the plan execution with production and logistics department. • Take all necessary actions to reach the best contribution margin or improve it in cordination with Pricing/Sales Team. • Follow up with the various customers in regards to order`s receiving, planning, and execution. • Provide customers with the necessary data for their orders’ plan. • Resolve customer complaints and answer customers' questions regarding company's products, policies, and procedures. • Responsible for ensuring customer satisfaction measures and their application are in place. • Daily review of the ”Production report” to compare produced and planned material. • Follow up the ”Requirements report” to fulfill the sales orders Quarterly. • Deep coordination with the production & logistics departments to fulfill the monthly forecast in the best possible manner. • Fix any day to day forecast issues, and handle amendments. • Responsible for ensuring that the customers receive an adequate level of service with each concern or request; supervising the sales coordinator and sales Representatives

Customer Service Senior SpecialistFull Time

• Job Details:• Responsible for the sales plan and forecast. • Responsible for executing the orders’ plan. • Follow up the plan execution with production and logistics department. • Responsible for ensuring customer satisfaction measures and their application are in place. • Daily review of the ”Production report” to compare produced and planned material

Export Sales CoordinatorFull Time

• Job Details:• Updating data for new clients. • Responsible for issuing all documents (invoice- Proforma invoice, factory order etc…). • Responsible for keeping all updated filling of orders and documents. • Sending the customer satisfaction Form to the client and update a report for them. • Customer service follow up (samples sending and receiving follow up. • Responsible for all ISO documents follow up. • Following up the due and overdue payment of the clients. • Updating the finance department with the clients' swifts. • Updating the paid invoices in the export sheet. • Helps the export sales specialist to achieve the forecast and CM. • Updating the export sheet with the shipping details. • Updating the payment terms in export sheet, invoices with the financial department. • Receiving daily report from warehouse and compare between ready materials and planned materials. • Responsible on weekly follow up to all clients' orders planning and execution.