Radwa Gamal

Community Manager & Senior Social Media SpecialistFull Time

• Job Details:Develop, implement and manage Dream Store social media strategy after conducting competitive research, platform determination, messaging and audience identification • Plan, create, publish and share new content with content creator (including original text, images, video and code) on a daily basis that builds meaningful customer connections, increases brand awareness and encourages community members to engage with the brand • Collaborate with sales and marketing teams to develop social media campaigns • Stay up to date with the latest social media best practices and technologies • Set up and optimize company pages within each platform to increase the visibility of company’s social content • Monitor SEO and customer engagement and suggest content optimization • Moderate user-generated content in line with moderation team. • Collaborate with sales, web design, web development, digital marketing, customer relations and product development teams

Community Manager & Social Media SpecialistFull Time

• Job Details:• Respond and engage with customers through our social media platforms for many brands. • Making outbound calls to review customer satisfaction level throw our CRM. • Review and moderate all user-generated content, private messages and user profiles within comments, images, links, videos and audio, liaising with the rest of the team where required. • Moderate communities located in social networking sites including Facebook, Instagram, Twitter, and other similar social media platforms, adapting methodology where appropriate. • Respond and follow-up to queries and provide prospects with prompt and professional information on our product while deploying soft selling skills proactively. • Align with the rest of the team on campaigns and selling or marketing standards and methodologies. • Manage the banned user process, and track and remove previously banned users. • Produce reports on relevant moderation statistics, issues and outcomes. • Regularly feedback insights gained from community moderation into the Social Media team.

Social Media Moderation Team LeaderFull Time

• Job Details:• Manage a team of moderators to response and engage with customers through our social media platforms for many brands. • Using Sprinklr customer experience management platform to handle all social media inquires • Making outbound calls to review customer satisfaction level throw our CRM. • Review and moderate all user-generated content, private messages and user profiles within comments, images, links, videos and audio, liaising with the rest of the team where required. • Moderate communities located in social networking sites including Facebook, Instagram, Twitter, and other similar social media platforms, adapting methodology where appropriate. • Respond and follow-up to queries and provide prospects with prompt and professional information on our product while deploying soft selling skills proactively. • Align with the rest of the team on campaigns and selling or marketing standards and methodologies. • Manage the banned user process, and track and remove previously banned users. • Produce reports on relevant moderation statistics, issues and outcomes. • Regularly feedback insights gained from community moderation into the Social Media team. • Monitor all industry and company information and news to anticipate potential issues.