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Radwa Hamed

Operations Team Leader at Raya Contact Center

Sheikh Zayed, Giza, Egypt

Work Experience

  • Operations Team LeaderFull Time

    Raya Contact Center

    Jun 2020 - Present -5 yrs

    Egypt , Giza

    • Job Details:Team Leader for EFS Facilities Services after being senior account advisor and CO-Trainer for the same account

  • Account Advisor - (call Center)Full Time

    Raya Contact Center

    Jun 2017 - Jun 2020 -3 yrs

    Egypt , Giza

    • Customer service /account advisorFull Time

      Careem

      Jan 2016 - Jun 2017 -1 yr, 5 months

      Egypt , Giza

        • Education

        • Bachelor's Degree in Languages and translation

          Misr University for Science and Technology (MUST)

          Jan 2016 

        Skills

        • Problem Solving
        • Team Coaching
        • Time Management
        • Leadership
        • self motivated
        • People Management
        • Microsoft Office
        • Negotiation
        • Presentations
        • People Development
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        Languages

        • Arabic

          Fluent

        • English

          Advanced

        • German

          Intermediate

        Training & Certifications

        • B1 certification

          Goethe Institute·2020
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