
Radwa Adel Elkhouly
Experienced , training coordinator, call center, CSR ,moderator & team leader
Moharam Bek, Alexandria, EgyptWork Experience
Customer Service AgentFull Time
Elkheta
Nov 2020 - Mar 2021 -4 months
Egypt , Alexandria
- Job Details:-Answer all calls & WhatsApp regarding Customers' questions inquires and solve their problems. - Manage & Moderate social media accounts -Monitoring and replying comments and questions on social media. -Contact customers for surveys. -Contact potential clients representing our service and help them to know our company better, Contact customers for surveys.
Training CoordinatorFull Time
TeamWork for training and consultancy
Dec 2019 - Dec 2020 -1 yr
Egypt , Alexandria
- Job Details:•Communicate with trainees and Instructors to confirm their attendance. •Coordinate the training process of each client. •Compiling final reports for training programs. •Making a training plan and coordination of events.
Senior costumer service officerPart Time
Doctors for Maldives
Sep 2018 - Present -6 yrs, 9 months
- Job Details:•Responding to client's inquiries. •Responding to all given social media accounts. •Making the daily reports.
Education
Bachelor's Degree in Economics
Alexandria University (ALEXU)Jan 2014 - Jan 2018 - 4 yr
Achievements
I read a lot of books and love to listening classical music
Skills
- Social Media
- Microsoft Word
- Customer Service
- Time Management
- Microsoft Excel
- Team Leadership
- Customer Care
- Customer Support
- Administration
- Call Center
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Languages
Arabic
FluentEnglish
IntermediateItalian
Beginner
Training & Certifications
Leadership skills
Edraak·2020Human Resources Principals
Teamwork for Training and consultancy·2020Fundamental of Digital Marketing
Google Garage·2020P&L Business Analysis
Highly Professional Advisor·2020Marketing Mix
Highly Professional Advisor·2020Financial analysis
Teamwork for Training and consultancy·2020Professional sales certificate
Teamwork for Training and consultancy·2020Civil Work
TSO·2016Fundamental Analysis of Egyptian stocks
Faculty of commerce·2015