Radwa Refaat Azab
Admin Assistant
New Cairo, Cairo, EgyptWork Experience
Telesales Representative Full Time
CENTRO
Oct 2015 - Jan 2016 -3 months
Egypt , Cairo
- Job Details:-Ensure all calls are promptly and efficiently handled (Outbound Calls). -Create, manage and update database profiles with the relevant information. -Achieve Telemarketing Phone Calls Targets. -Report Telemarketing Progress to Management. -Promote Medical products & services via phone. -Follow up prospects and leads. -Transfer qualified leads into opportunities.
Call center AgentFull Time
Vodafone UK
Jun 2015 - Nov 2015 -5 months
Egypt , Giza
- Job Details:-Create, manage and update database profiles with the relevant information. -Collaborate with other team members to provide high quality support. -Ensure all calls are promptly and efficiently handled (Inbound Calls). -Solve complaints and handling critical situations. -Offer items for customer and convince as far as possible. -Manage and resolve customer complaints. -Follow up Customers when necessary.
Education
Bachelor's Degree in Faculty of Languages and Translation.
Al-Azhar UniversityJan 2011 - Jan 2016 - 5 yr
High School - Thanaweya Amma
Al-Rahman InstituteJan 2010
Languages
English
FluentArabic
Fluent
Training & Certifications
Translation Diploma
AUC (The American University in Cairo)·1970General English Course
AUC (The American University in Cairo)·1970Self Confidence
DR.Ahmed Omara·1970TEFL
SYS Team·1970Translation Diploma
AUC (The American University in Cairo)·1970