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Radwa Ashraf Tawfik

Customer Account Manager

Mansoura, Dakahlia, Egypt

Work Experience

  • Customer Account ManagerFull Time

    Deja Vu - Business Services

    Aug 2023 - Mar 2024 -7 months

    Egypt , Dakahlia

    • Job Details:Responsible for planning, developing and managing clients' digital strategies to improve their web presence and achieve their digital marketing goals.
  • mangerFull Time

    Orange

    Sep 2018 - Aug 2023 -4 yrs, 11 months

    Egypt , Dakahlia

    • Job Details:Completes store operational requirements by scheduling and assigning employees following up on work results. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring and appraising job results. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Contributes to team effort by accomplishing related results as needed. Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Managing and motivating the team to increase sales and ensure efficiency. Deal with all issues that arise from staff or customers (complaints, etc) Analyzing sales figures and forecasting future sales.
  • customer servicesFull Time

    orange

    Jul 2016 - Aug 2018 -2 yrs, 1 month

    • Private French TeacherFreelance / Project

      Freelance

      Sep 2015 - May 2019 -3 yrs, 8 months

      Egypt , Dakahlia

      • Education

        • Bachelor's Degree in law

          Mansoura University

          Jan 2013 

        Skills

        • Microsoft Word
        • Customer Service
        • Communication skills
        • Management
        • Negotiation
        • Staff training and development
        • Write reports
        • Sales
        • Digital Marketing

        Languages

        • Arabic

          Fluent
        • English

          Advanced
        • French

          Intermediate
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