
Radwa Ali Abubakr
Public Relations Manager at Under 5 International Preschool
6th of October, Giza, EgyptWork Experience
Public Relations ManagerFull Time
- Job Details:Developed and executed strategic PR plans to enhance brand image, media presence, and stakeholder engagement. Managed relationships with media outlets, journalists, and influencers to secure positive coverage and increase brand visibility. Created press releases, speeches, newsletters, and social media content aligned with brand voice and objectives. Organized and managed events, press conferences, and community outreach activities to promote organizational initiatives. Handled crisis communication strategies, ensuring timely and effective responses to protect reputation. Collaborated with marketing and digital teams to align PR efforts with overall communication campaigns. Monitored media coverage and public perception, providing regular reports and insights to senior management. Built and maintained strong relationships with partners, sponsors, and key stakeholders. Oversaw internal communication strategies to support employee engagement and organizational transparency. Managed PR budgets, vendors, and timelines for campaigns and events.
operations ManagerFull Time
Sane egypt
Mar 2021 - Dec 2023 -2 yrs, 9 months
Egypt , Cairo
- Job Details:-Oversee monthly curriculum, seasonal curriculum, and working on implementing it with the teachers. -Hiring, training, and evaluating employees and taking corrective action when necessary Setting HR policies and implementing -Direct reporting to the CEO. -Prepare future predictions operating annual plan consists of mission, value proposition, goals, objectives , value Chain, research evidence, and budgets . -Preparing a yearly operation report includes a SWOT chart and analysis for the high and weak months, successful and unsuccessful classes, problems that faced us and how we deal with and the results of dealing. -Prepare a monthly report including marketing insights, successful and unsuccessful monthly classes , rate of clients came per class, peak and low weeks of flow, rating goals accomplished, concerns/potential issues. -Prepare weekly reports by checking weekly team tasks and what accomplished ,cleaning plan, maintenance, missing supplies. -Prepare daily operations reports to keep the inside track on everything that’s happening within any project, checking in on team members daily tasks -Developing, reviewing, and improving administrative system policies like updating prices and Products on the operating system of the company and solving the technical issues in it. -Supervising company’s customers inquiring through access on whatsapp, emails and social media platforms. -Supervising the day-to-day operations of the administrative department and staff members( Minimum of 10 members). -Supervising clients’ data forms collected for classes, camps, birthdays, events reservations and use it after for marketing campaigns. -Ensuring the office is stocked with necessary supplies and that all equipment and utilities are working and properly maintained. -Perform office supplies order through financial offer and then transfer it to purchasing order for approval.. -Supervising space coordination through ensuring that the place is ready in an attractive way for the daily classes. -Working closely with the financial manager and the top management to set budgets, monitor spending, and process payroll and other expenses. -Working closely with the tax accountant. Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions. -Schedule big events and call events companies , schools , nurseries giving them brief and the financial offer.. -Working on Canva and design posts,birthday invitations, quotations and presentations.
Administrative SupervisorFull Time
Luxurena
Dec 2017 - Jan 2020 -2 yrs, 1 month
Egypt , Cairo
- Job Details:- Answer and direct phone calls - Prepare communications, such as memos, emails, invoices, reports and other correspondence. - Scheduling and coordinating meetings and presentations, interviews, events and other similar activities. - Making travel arrangements and detailed travel itineraries. - Update and maintain office policies and procedures. - Order office supplies and research new deals and suppliers.
Customer Service AssistantFull Time
Orange Egypt
Nov 2015 - Nov 2017 -2 yrs
Egypt , Cairo
- Job Details:Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Education
Bachelor's Degree in Finance
Ain Shams University (ASU)Jan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
Abbas el akkad language schoolsJan 2006
Activities
Accountant at Gasco company
Student Activity
Jun 2010 - Aug 2012 -2 yrs, 2 months
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ICDL
معهد القوات المسلحة·2010