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Radwa Ali Abdelrahman

Hr Manager at Algoriza

Haram, Giza, Egypt

Work Experience

  • Hr ManagerFull Time

    Algoriza

    Sep 2019 - Present -5 yrs, 9 months

    Egypt , Giza

    • Job Details:- Coordinate all stages of the hiring process, including posting job openings, reviewing and screening applications, conducting interviews, and on boarding new employees. - Address employee conflicts and complete investigations as required and also assess employee engagement and retention, and actively work to identify, analyze, and improve any problematic areas. - Ensure that employees have a systematic method for reporting work hours and Manage Payroll.
  • Office Manager and CEO assistantFull Time

    Garonz

    Aug 2018 - Aug 2019 -1 yr

    • Job Details:Implement HR procedures (initiate and actively participate in hiring and termination processes). Managing documents, recording, filling and arranging legal documentation for employees. Handling confidential and non-routine information (company important documents & certificates). Manage the company's relations with social & health insurance companies. Maintaining all purchasing process (quotations, purchasing order, collecting materials and managing invoices). Following up on company contracts of services such as (utilities, medical insurance, mobile, internet…) and negotiate prices regularly and following up on their invoices and payments. Maintaining and organizing the office layout and maintaining supplies of stationery, equipment and providing staff with their needs and monitor use. Providing administrative support to management and other staff.
  • L2 Escalations AdvisorFull Time

    Teleperformance Egypt

    Feb 2017 - Oct 2018 -1 yr, 8 months

    Egypt , Giza

    • Job Details:Interfacing with customer on behalf of senior Dell management via customer written communication. • Leading technical escalations and interact with technical support teams to ensure post sales customer escalations are prioritized and managed within the customer support framework. • Providing Level 2 support for Hardware and software issues. • Providing technical consulting and installation advice in support of product rollouts ensuring product specifications are met.
  • L1 Technical support representativeFull Time

    Teleperformance Egypt

    Mar 2014 - Feb 2017 -2 yrs, 11 months

    Egypt , Giza

    • Job Details:Providing hardware technical support service for Dell customers in EMEA (Europe, Middle East & Africa) By English and Arabic language over phone and E-mail. • Responsible for handling dissatisfied customers. • Following up on customer’s cases to confirm case closure and customer’s satisfaction
  • Education

    • Bachelor's Degree in computer science and information systems

      Akhbar El Youm Academy

      Jan 2012 

    Skills

    • Microsoft Office
    • Customer Service
    • Recruitment
    • Employee Relations

    Languages

    • English

      Fluent

    Training & Certifications

    • Foundation certificate in Human Resources Management

      American university in cairo·2018
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