
Radwa Ali Abdelrahman
Hr Manager at Algoriza
Haram, Giza, EgyptWork Experience
Hr ManagerFull Time
Algoriza
Sep 2019 - Present -5 yrs, 9 months
Egypt , Giza
- Job Details:- Coordinate all stages of the hiring process, including posting job openings, reviewing and screening applications, conducting interviews, and on boarding new employees. - Address employee conflicts and complete investigations as required and also assess employee engagement and retention, and actively work to identify, analyze, and improve any problematic areas. - Ensure that employees have a systematic method for reporting work hours and Manage Payroll.
Office Manager and CEO assistantFull Time
Garonz
Aug 2018 - Aug 2019 -1 yr
- Job Details:Implement HR procedures (initiate and actively participate in hiring and termination processes). Managing documents, recording, filling and arranging legal documentation for employees. Handling confidential and non-routine information (company important documents & certificates). Manage the company's relations with social & health insurance companies. Maintaining all purchasing process (quotations, purchasing order, collecting materials and managing invoices). Following up on company contracts of services such as (utilities, medical insurance, mobile, internet…) and negotiate prices regularly and following up on their invoices and payments. Maintaining and organizing the office layout and maintaining supplies of stationery, equipment and providing staff with their needs and monitor use. Providing administrative support to management and other staff.
L2 Escalations AdvisorFull Time
Teleperformance Egypt
Feb 2017 - Oct 2018 -1 yr, 8 months
Egypt , Giza
- Job Details:Interfacing with customer on behalf of senior Dell management via customer written communication. • Leading technical escalations and interact with technical support teams to ensure post sales customer escalations are prioritized and managed within the customer support framework. • Providing Level 2 support for Hardware and software issues. • Providing technical consulting and installation advice in support of product rollouts ensuring product specifications are met.
L1 Technical support representativeFull Time
Teleperformance Egypt
Mar 2014 - Feb 2017 -2 yrs, 11 months
Egypt , Giza
- Job Details:Providing hardware technical support service for Dell customers in EMEA (Europe, Middle East & Africa) By English and Arabic language over phone and E-mail. • Responsible for handling dissatisfied customers. • Following up on customer’s cases to confirm case closure and customer’s satisfaction
Education
Bachelor's Degree in computer science and information systems
Akhbar El Youm AcademyJan 2012
Languages
English
Fluent
Training & Certifications
Foundation certificate in Human Resources Management
American university in cairo·2018