Radwa Ali Abdelrahman

People and Engagement Manager at Algoriza

Haram, Giza, Egypt

Algoriza

Sep 2019 - Present -5 yrs, 9 months

Garonz

Nov 2018 - Aug 2019 -9 months

Teleperformance Egypt

Aug 2018 - Oct 2018 -2 months

Egypt , Cairo

Job Details:• Contacting potential or existing customers to inform them about a product or service using scripts • Answering questions about products or the company • Matching customer requirements and needs with company products • Directing prospects to the field sales team when needed

Teleperformance Egypt

Feb 2017 - Jul 2018 -1 yr, 5 months

Egypt , Giza

Job Details:• Interfacing with customer on behalf of senior Dell management via customer written communication. • Leading technical escalations and interact with technical support teams to ensure post sales customer escalations are prioritized and managed within the customer support framework. • Providing Level 2 support for Hardware and software issues. • Providing technical consulting and installation advice in support of product rollouts ensuring product specifications are met.

BSc in Computer Science and Information systems
Akhbar El Youm Academy
Jan 2008 - Jan 2012 - 4 yr