Radwa Mosaad Abdelhameed

Customer Service RepresentativeFull Time

• Job Details:- Assist customers with account needs and general account maintenance. Conduct financial transactions; handle routine customer inquiries and maintain a high level of customer service. - Ensure that all transactions are performed within the internal guidelines and CBE regulations. - Maintain confidentiality of customer account information and provide knowledge of various types of accounts including certificate of deposits, money market savings accounts, loans.

Bank TellerFull Time

• Job Details:Perform the operational functions related to cash area including cash/non-cash transactions and provide a superior service level to all customers.

HR CoordinatorFull Time

• Job Details:1. Receive Internal, external calls and faxes, answer inquires or transfer calls to the appropriate person. 2. Responsible for sending & receiving internal & external posts and record them in posts' logbook. 3. Assist in recruitment tasks; print new CVs, Screening them, handle the candidates’ interviews; calls & interviews schedules. 4. Collect internship requests, prepare their training schedule and handle their training periods in site. 5. Ensure that all new employees have been signed their job description form in 1st day of working & received copy for review. 6. Prepare induction training for the new hires to ensure all new employees attended the induction training within one month of hiring date. 7. Follow up the job requirement training of the new hires and ensure to be received within one month of hiring date in addition to follow up & accomplish the post evaluation for the technical training with departments monthly. 8. Assist in following up & completing the internal training plan & gap analysis in each department. Required qualifications and skills : 1.Communication Skills 2.Administration Skills 3.Time Management 4.Customer Service skills