RK
Rachana K P
Principal Product Manager at Providence India
HyderabadWork Experience
Providence India
Sep 2021 - Present -3 yrs, 9 months
- Job Details:Led the enhancement of an EHR-integrated clinical decision support product to reduce specialist referrals and improve operational efficiency, resulting in annual savings of approximately $10m. Optimized the homepage through user research, reducing average clicks by 40%, improving navigation, and increasing user engagement. Improved search efficiency by integrating a drug database, resolving 12% of no-content medication searches through thorough vendor analysis. Reduced summary generation time from 5 minutes to 2 minutes by leveraging named entity recognition (NER) to extract and display patient-specific EHR data more efficiently. Developed and prototyped an AI-powered content generation feature, decreasing creation time from over 5 hours to less than 1 hour, enhancing scalability and providing a competitive edge. Directed the design, development, and launch of a mental health product for healthcare professionals, addressing stress and burnout for 83k users. Streamlined the user onboarding process by setting up and monitoring an analytics dashboard, reducing drop-off rates by 8% and improving engagement. Implemented a natural language search feature to match users with the appropriate therapists, enhancing accessibility and session effectiveness. Introduced a mental health scoring system, enabling therapists to track patient progress between sessions, which contributed to an impressive NPS of 94%. Successfully onboarded two external health systems by developing a scalable, responsive, EMR-integrated, white-label-ready product, achieving an average user rating of 4.3/5. Developed an AI-powered asynchronous care product aimed at enhancing provider efficiency by 30% and reducing patient expenditure by 50%. Gained stakeholder approval by rapidly prototyping & presenting market research, illustrating the product’s strategic value in conjunction with existing offerings. Led user research and market analysis to prioritize features for low-acuity conditions, resulting in a patient-centric product design.
Azure Applications Developer/Consultant
Microsoft
Jul 2017 - May 2020 -2 yrs, 10 months
- Job Details:Designed and developed cloud-based solutions (Azure web app, Azure bot, Azure AI & ML based tool) by transforming business requirements of clients across sectors (finance, FMCG, infrastructure) as a Microsoft certified Azure DevOps engineer expert and Azure developer. Developed a web application that automated 20% of the auditing process by applying predefined auditing rules during assessments. Built a full-stack web app using Azure web services, .NET, MVC framework, JavaScript, C#, and SQL. Created a translation feature to make the auditing application accessible in multiple regions, expanding its reach by 3x. Designed a roadway bridge inspection tool that assessed bridge conditions, reducing the need for manual intervention by 40%. Developed an image analysis tool using Azure AI/ML to analyze drone-captured images for bridge condition assessment. Implemented a virtual assistant for a beverage company by designing a user mood assessment mechanism using the Azure bot framework. Automated web performance testing to identify bottlenecks, improving app performance by ~50% (reducing load time from ~4s to ~2s). Reduced excessive API calls by enabling client-side caching with Redis, cutting response times by 25% (~2s to ~1.5s). Led a team of five, improving code quality from 68% to 90% by enforcing best coding practices. Accelerated new team member onboarding by 50% (from 4 weeks to 2 weeks) through detailed SOP documentation.
Education
Master's Degree in Marketing and Information Technology Management
Indian School of BusinessJan 2021
Bachelor's Degree in Computer Science
Chaitanya Bharathi Institute of TechnologyJan 2017