
Racan Mohamed Morsy
Internal Audit Supervisor at Etisalat
Madinaty, Cairo, EgyptWork Experience
Internal Audit SupervisorFull Time
Etisalat
Apr 2013 - Present -12 yrs, 2 months
Egypt , Cairo
- Job Details:•Performing annual risk assessment and updating audit universe and risk rating for the business by evaluating identified risks according to Etisalat Misr strategy, objectives, market dynamics and any other significant matters. •Developing annual audit plan with the Internal Audit senior manager with estimated resource needs, completion estimated time, and allocating Internal Audit team to assigned tasks. •Leading senior auditors to provide them with expertise, commitment, and quality control during assignments and ad-hoc tasks. •Conducted over 24 operational Audit assignments covering all main key processes in the Commercial, Finance, IT and Governance departments through the following activities; •Prepare engagement letters to define audit objectives and search to obtain best practices and survey functions and activities for assigned processes •Prepare a series of understanding meetings and develop Risk Control Matrix including inherent risks and related controls, in addition to the development of the audit program and sampling criteria to ensure appropriateness of the testing mechanism in relation to the scope and objectives. •Performing data analytics using Computer Assisted Auditing Techniques (CAATs) such as Microsoft Access, ACL and IDEA applications. •Conduct audit testing and Identify weakness in internal controls, then suggest corrective actions and prepare drafts/ final audit reports with audit findings and recommendations. •Developed an effective access database (system) for managing follow-up exercise and report the progress to senior management and audit committee. •Prepared quality checklist in conformance with the IIA standards to report the results to audit committee with the required actions to improve the efficiency and effectiveness of the internal audit
Revenue Assurance Senior AnalystFull Time
Orange
Aug 2009 - Apr 2013 -3 yrs, 8 months
Egypt , Cairo
- Job Details:•Stakeholder in the project management team and responsible for the risk management area regarding projects released by the company. The main rule is to evaluate potential risks, develop risk assessment and testing scenarios/techniques, and executed pre-& post launch testing validations for over 100 projects to ensure its alignment with business rules, in addition, developed the required controls for continuous monitoring if needed •Participated in the detection of potential leakage estimated from 2% to 3% from total revenues each year by analyzing & evaluating data and alarms generated from different systems and take necessary action by coordinating with concerned teams. •Ensured smooth functioning of revenue assurance system and its integration with network elements and service platforms. •Reports Revenue Assurance dashboard, KPIs and other key data points to provide Senior Management with a glance awareness of current department performance. •Developed and maintained controls to ensure that different billing systems and bill cycle activities are accurate relative to the defined commercial rules and revenues are recorded accurately.
Quality Assurance SpecialistFull Time
Orange
Apr 2007 - Aug 2009 -2 yrs, 4 months
Egypt , Cairo
- Job Details:•Reviewed and evaluated quality standards for different customer care channels (front line, complaint handling, retention team...etc.), and ensured its conformance with both defined Orange processes and Customer Operations Performance Centre standards (COPC). •Defined the sampling procedures and directions for recording and reporting quality data. •Designed reports and templates to log, track and report all the outcomes of quality activities in an easy and efficient way. •Identified the training needs for the front line employees and supported training team in the preparation of trainings to meet quality standards. •Recorded and documented results and compare them with expected outcome results. •Initiated the idea of sending daily hints and tips on handling customers effectively and how to keep customer experience high by providing accurate information and effective troubleshooting to finalize customer requests successfully
Education
BA in Commerce english section
Benha UniversityJan 2002 - Jan 2006 - 4 yr
High School - Thanaweya Amma
Youssef el Seba'ie Language SchoolJan 2002
Achievements
I got the green belt in Aikido
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
PMP
IT Egypt·2017Super Masters development program for Etisalat top performers
Etisalat Misr and Brainquil·2017Report Writing
Riti·2016Six Sigma
Business Excellence.·2016Business writing
Logic ·2012Solve Problems , Make Decisions
Logic ·2011Personal Effectiveness
Quest·2010Leadership Management
Vodafone·2006Basics of capital market
Cairo university and Cairo and Alex Stock exchange·2006