
Rabie Waheed Muhammad
German Customer Service Representative at Etisal International
Nasr City, Cairo, EgyptWork Experience
German Customer Service RepresentativeFull Time
- Job Details:-Solve customer problems. -Resolve customer complaints via phone. -Responsible for acting as a liaison between customers and company. -Assists with complaints, orders, errors, account questions, cancellation, and other inquiries. -Advise the customers to best things to him.
Marketing ExecutiveFull Time
The International company for general supplies
Jun 2015 - May 2022 -6 yrs, 11 months
Egypt , Cairo
- Job Details:- Handling all operational work (orders ,delivery, merchandising) -Conduct extensive research into markets, potential markets, competitive or complementary products, customers and Product Group sales/marketing to develop and maintain a data base for analysis and reporting. -Coordinate the collection, analysis and dissemination of Market and Competitive Intelligence data. -Develop models for analysis of cost, pricing, sales, etc. - Following up the Marketing Plan and its Activities. - Supervising the New Product Launch. - Company Representative for Discussing and Finalizing the Contracts to open new Channels to market our Products. -Preparing for the advertising Campaign.
Technical Support Full Time
Mobinil
Nov 2014 - May 2015 -6 months
Egypt , Cairo
- Job Details:-Solve customer problems. -Resolve customer complaints via phone. -Responsible for acting as a liaison between customers and company. -Assists with complaints, orders, errors, account questions, cancellation, and other inquiries. -Advise the customers to best things to him.
Customer Service AgentFull Time
TLScontact
Oct 2013 - Jul 2014 -9 months
Egypt , Cairo
- Job Details:• Responsible for acting as a liaison between customers and company. • Assists with complaints, orders, errors, account questions, cancellation, and other inquiries. • Resolve customer complaints via phone • Advise the customers to best things to him • Solve customer problems
Education
Bachelor's Degree in Germanic Languages, Literatures, and Linguistics
Ain Shams University (ASU)Jan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
Ebshaway Al-malaqJan 2004
Languages
Arabic
FluentGerman
AdvancedEnglish
Advanced
Training & Certifications
Career Certificate in Marketing at AUC
American University in Cairo (AUC)·2014Foundation Certificate in Marketing at AUC
American University in Cairo (AUC)·2014Certificate of Achievement in Sales and Marketing at AUC
American University in Cairo (AUC)·2014English
The American University in Cairo (AUC)·2013German Conversation
Goethe Institute·2008