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Rabie Waheed Muhammad

German Customer Service Representative at Etisal International

Nasr City, Cairo, Egypt

Work Experience

  • German Customer Service RepresentativeFull Time

    Etisal International

    Nov 2022 - Present -2 yrs, 7 months

    Egypt , Cairo

    • Job Details:-Solve customer problems. -Resolve customer complaints via phone. -Responsible for acting as a liaison between customers and company. -Assists with complaints, orders, errors, account questions, cancellation, and other inquiries. -Advise the customers to best things to him.
  • Marketing ExecutiveFull Time

    The International company for general supplies

    Jun 2015 - May 2022 -6 yrs, 11 months

    Egypt , Cairo

    • Job Details:- Handling all operational work (orders ,delivery, merchandising) -Conduct extensive research into markets, potential markets, competitive or complementary products, customers and Product Group sales/marketing to develop and maintain a data base for analysis and reporting. -Coordinate the collection, analysis and dissemination of Market and Competitive Intelligence data. -Develop models for analysis of cost, pricing, sales, etc. - Following up the Marketing Plan and its Activities. - Supervising the New Product Launch. - Company Representative for Discussing and Finalizing the Contracts to open new Channels to market our Products. -Preparing for the advertising Campaign.
  • Technical Support Full Time

    Mobinil

    Nov 2014 - May 2015 -6 months

    Egypt , Cairo

    • Job Details:-Solve customer problems. -Resolve customer complaints via phone. -Responsible for acting as a liaison between customers and company. -Assists with complaints, orders, errors, account questions, cancellation, and other inquiries. -Advise the customers to best things to him.
  • Customer Service AgentFull Time

    TLScontact

    Oct 2013 - Jul 2014 -9 months

    Egypt , Cairo

    • Job Details:• Responsible for acting as a liaison between customers and company. • Assists with complaints, orders, errors, account questions, cancellation, and other inquiries. • Resolve customer complaints via phone • Advise the customers to best things to him • Solve customer problems
  • Education

    • Bachelor's Degree in Germanic Languages, Literatures, and Linguistics

      Ain Shams University (ASU)

      Jan 2004 - Jan 2008 - 4 yr

    • High School - Thanaweya Amma

      Ebshaway Al-malaq

      Jan 2004 

    Skills

    • Internet
    • Microsoft Office
    • Tourism
    • Marketing
    • Customer Service

    Languages

    • Arabic

      Fluent
    • German

      Advanced
    • English

      Advanced

    Training & Certifications

    • Career Certificate in Marketing at AUC

      American University in Cairo (AUC)·2014
    • Foundation Certificate in Marketing at AUC

      American University in Cairo (AUC)·2014
    • Certificate of Achievement in Sales and Marketing at AUC

      American University in Cairo (AUC)·2014
    • English

      The American University in Cairo (AUC)·2013
    • German Conversation

      Goethe Institute·2008
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