Rabie Koukash

Hotel General Manager

• Job Details:Strategically led Byblos Hospitality to unprecedented profitability, significantly enhancing guest satisfaction and efficiency. Orchestrated comprehensive training programs that markedly improved service quality and team performance. Initiated innovative marketing strategies, dramatically increasing occupancy rates and revenue growth. Forged sustainable, profitable relationships with key corporate clients, securing contracts. Pioneered the integration of advanced technologies to streamline hotel operations, elevating the guest experience. Negotiated with suppliers to ensure top-quality services at reduced costs, making a positive impact on profitability. Upheld the highest standards of safety, ensuring compliance with all regulations, resulting in an exemplary record. Directed the successful execution of high-profile events, elevating the hotel's reputation for excellence. Analyzed operational data to identify trends, informing decisions that further elevated operational excellence. Championed environmental sustainability initiatives, reducing the hotel's carbon footprint.

Hotel General Manager

• Job Details:Exceeded financial targets at Al Khaleej Plaza through effective operational streamlining and strategic cost-saving measures. Elevated property cleanliness standards, significantly contributing to enhanced guest reviews and fostering repeat business. Implemented targeted staff training initiatives, raising service levels and markedly improving the guest experience. Cultivated lasting relationships with corporate clients, driving revenue through repeat business and strategic engagements. Conducted in-depth financial analyses monthly, pinpointing growth opportunities and areas for improvement. Efficiently managed inventory, ensuring the hotel's operations were cost-effective and met the highest service standards. Quickly resolved customer complaints, maintaining a stellar reputation for customer service and positive guest relations. Coordinated with vendors for competitive pricing on necessary goods and services, enhancing hotel profitability. Introduced innovative systems for revenue tracking, providing accurate forecasts that informed strategic financial planning.

Assistant Director of Sales & Marketing

• Job Details:Drove a 100% increase in guest satisfaction ratings by enhancing service standards and implementing QC measures. Managed secure cash handling procedures and ensured adherence to banking protocols, maintaining financial integrity. Upheld company policies and brand standards rigorously, contributing to the delivery of exceptional guest experiences. Produced comprehensive end-of-shift reports, enabling seamless service continuity and operational efficiency across shifts. Met and exceeded health and safety guidelines, ensuring a compliant and safe working environment for staff and guests. Addressed and resolved guest complaints effectively, safeguarding the brand’s reputation and ensuring guest loyalty. Responded swiftly to customer concerns with knowledgeable solutions, delivering personalized and professional service. Led emergency procedure drills and provided first aid training, enhancing overall hotel safety and preparedness. Utilized customer satisfaction surveys to identify and address areas for improvement, continuously enhancing quality. Coached front desk teams to deliver smooth, professional services, improving reception efficiency and guest satisfaction.