Rabab Saif Ali

Senior Business Development Manager Aviation and Air FreightFull Time

• Job Details:The “Senior Business Development Manager” is a commercial customer facing role that has overall responsibility to expand the customer base with medium and high-level customers within a defined geographic scope. • Accountable for delivery of Additional Business and Contract Renewal targets for the assigned Existing Customer portfolio, and New Business / Spot targets from New customers, through the sale of mainly standard products (with the focus on selected trade lanes), whilst simultaneously introducing and developing opportunities with customers to sell logistic solutions. • Accountable for the implementation and compliance of all relevant blueprints and all associated tools, including (where relevant) Account Management plans and Pursuit Plans, to continuously drive results from Existing and New customers • Accountable for developing customer relationships beyond merely transactional decision makers, identifying senior decision makers that recognise that supply chain activities are an integral part of the customers’ strategy, may bring the customers’ strategies to life, and thereafter are open to value propositions that through Solutioning, create demonstrable value. • Accountable for supporting the resolution of Customer Service Organization reported customer issues, including interventions with customers to resolve escalated issues. • Accountable for also ensuring commitments to volumes are met (with proactive interventions in the event of deviation from agreements, and renegotiations thereafter, where necessary) • Accountable for ensuring that standard and non-standard solutions sold are fully scoped and have robust pre and post sales engagement and commitment from internal pursuit team members, enabling flawless execution of the sold value proposition. All contracts and agreements for each customer solution to be vetted and authorised by all respective signatories from both internal and external parties, policies, procedures and ethics. • Accountable for ensuring that IOP/ SOP’s / contracts / agreements for all customers within the customer portfolio are comprehensively documented, maintained and appropriately communicated to all relevant in- and and external parties. • The purpose of the role is to deliver planned levels of Additional and New Business Actual CM1 from existing and targeted Customers.

Business Development ManagerFull Time

• Job Details:Etihad Airways- Resource Manager – Tawteen Portal, Dec 2015 until 31 Dec 2017 • Ensure all SLAs between Etihad and Human Resources Authority are in place and tracked. • Ensure UAE national’s talents are available as resource to the recruiter. • AskHR Engine – Manage and enhance email communications with AskHR Engine by improving process and meet set OTP. • Enhance and Manage “Tawteen Resource portal posting” process, making sure it’s aligned with Etihad business requirements. Etihad Airways- Cargo Manager Business Development (Operation & Commercial) 2006-2015 A- Operation: • Was selected as SAT member and seconded to manage several areas at the HUB Airport and outstations during backlog/ground-handling operations challenges. I was chosen for these tasks due to my communication skills and ability to handle operational challenges efficiently and in a professional manners. • Safety & Quality; Maintain proper implementation of procedures, conduct inspections and ensure proper repair and maintenance of food service equipment. • Guide, coach and provide informal/formal feedback to the teams to support achievement and improvement of performance targets in compliance with high quality standards and best practices. • Focus on continuous improvement of the operational cycle, collaboratively working with stakeholders to optimise performance. Respond to the changing needs of the business by providing feedback on operational experiences and adapting to evolving circumstances and requirements. • Managing entire Operation life-cycle in close collaboration with UAE cargo sales and UAE customer service teams by creating a complementary ecosystem. • Ensure overall compliance with Company airport and governmental policies and regulations with an emphasis on safety security and control • Create and publish operational instructions and reports to support knowledge exchange practices and reduce disruptions risks • Liaise with relevant departments and customer service operators to timely solve customers’ issues and minimize impacts on cargo revenue B- Commercial: • Develop and manage contract management tools, techniques and methodologies and also manage contracts renewals, terminations, modifications, reviews and any other obligation. • Built and maintained relationships with clients, decision makers and agents in order to achieve profitable sales which lead to enhanced business through effective customer relationship management. • Identified revenue potential and implemented sales strategies to maximize yield from corporate clients and government organizations this was done by analysing current and future export requirement, market trends, competitor information and other relevant industry and trade source Participated in bids, evaluations and contract negotiations whilst ensuring that the entity’s interests were preserved. • Developed and implemented business strategies around supply chain consolidation, cost reduction, quality improvement, as well as supplier assessment.

Team Leader Back OfficeFull Time

• Job Details:• Played a key role in entire gamut of functions in managing the Service Delivery, Team Supervision, Productivity Improvement, Problem -resolution, Staff Development, Continuous Improvement, Reports/returns. • Ensured quality control and adherence to compliance standards during every activity of the operational processes. • Spearheaded a large team of 12 brokers involved in transactions processing related to specific services areas.