Rabab Mohamed Morsy

supervisor account executiveFull Time

• Job Details:Responsible for: Outgoing Packages includes accommodation, airline tickets, sightseeing in : Istanbul, Dubai, USA, Paris, Spain…etc Visa handling in some countries: Turkey, Morocco, Dubai, U.K., Schengen,--------etc Handling customers enquiries regarding hotels outside and inside Egypt Handling customers enquiries regarding MSC Cruises Familiar with all online reservation systems Making quotations Agent agreements Registering in gds websites File handling Vouchers and invoices Online marketing for Oonas dive club ( diving center at Sharm Elsheikh) through registering in 1000 web sites (which was very profitable in selling accommodation) Contact agents worldwide to introduce our product and trying to make special offers for them (to encourage marketing for Oonas) Statistics has been made for the hotel in order to specify the occupancy percentage during the last 4 years and to prepare an aim to increase it(this statistics includes: accommodation, number of nights and number of pax) Business plan prepared every year as a target for the New Year

Senior Account Executive & tour operator Full Time

• Job Details:Responsible for: Receiving and sending e-mails to customers Renew agent’s agreement, Prepare quotations for diving and accommodation, and File handling Make Vouchers and invoices, Online marketing for Oonas dive club (diving center at Sharm Elsheikh)

Executive SecretaryFull Time

• Job Details:Handel all word processing and typing. - Answer phone calls and represented the company in a professional and businesslike manner. - send and receive e-mails. -Solve computer problems for the staff. -Enter data for Hajj and umrah department during Hajj Season, - deal with customers & solving their problems, -Make interview for the new staff E-mail disaster recovery plan: -Backed up all incoming and outgoing emails. - Backed up contacts - Backed up Dive show contacts (wrote & backed up) - Presentation for outlook mail including all rules Second concerning documents the following templates has been created: - Arabic employment application for employees - English employment application - Certification of experience ( using power point) - Template for the hotel to be used in writing their mails and faxes - Template form for the statement of account report for fax number with details& calculations. - A new system for invoices sent to agents using a new form(using excel ) - Preparing phone bills every 3 months - Preparing employees attendance sheet in excel format - arranging employees files with all requested documents and updated them yearly