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Rabab Khedr

Customer Support Representative

Hadayek Alahram, Giza, Egypt

Work Experience

  • Customer Support RepresentativePart Time

    Elites Creatives Brand

    Oct 2022 - Oct 2023 -1 yr

    United States

    • Job Details:Quickly and efficiently resolve issues, finding solutions that satisfy the customer and align with company policies. Pay close attention to customers, empathize with their concerns, and ask clarifying questions to fully understand their needs.
  • Social Media ManagerFull Time

    Freya Treasures store

    Jun 2021 - Sep 2022 -1 yr, 3 months

    United States

    • Job Details:As a Social Media Manager, I was responsible for creating engaging content, devising strategies to promote the brand, interacting with followers, monitoring post performance, staying abreast of industry trends, collaborating with other teams, and managing various social media accounts.
  • Marketing AssistantFull Time

    Gangbag on Facebook

    Aug 2019 - Oct 2019 -2 months

    Egypt

    • Job Details:Create compelling product listings with detailed descriptions, high-quality images, and accurate pricing to attract potential buyers on Facebook Marketplace. Skillfully engage with buyers, promptly answer inquiries, negotiate prices, and arrange.
  • Education

    • Bachelor's Degree in Faculty of Law

      Cairo University (CU)

      Jan 2019 - Jan 2023 - 4 yr

    Skills

    • Social Media
    • Customer Service
    • Call Center
    • Online Marketing
    • Facebook Marketing
    • Customer Support
    • Client Support
    • Microsoft Excel
    • Microsoft Word
    • Communication
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    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • German

      Beginner

    Training & Certifications

    • Preparing graduates to work judicial organizations

      Cairo University·2023
    • Forensic Science

      Cairo University·2022
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