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Rabab Emam Elsobky

Customer Service Representative at Midbank

Dar Alsalam, Cairo, Egypt

Work Experience

Midbank

  • Cards Center officerFull Time

    Nov 2022 - Present -2 yrs, 7 months

    Egypt , Cairo

    • Job Details:Handling cards issuance and modifications or investigations. Handling cards Delivery with Bank Couriers

  • Quality Assurance AnalystFull Time

    Jul 2021 - Present -3 yrs, 11 months

    Egypt , Cairo

    • Customer Service RepresentativeFull Time

      Jan 2020 - Present -5 yrs, 5 months

      Egypt , Cairo

      • Job Details:Contact with the customer, Handling any quiries and assign any request or complaints

  • Customer Service RepresentativeFull Time

    Cib

    Nov 2018 - Nov 2019 -1 yr

    Egypt , Cairo

    • Job Details:Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions

  • TraineeInternship

    QNB

    Aug 2016 - Sep 2016 -1 month

    Egypt , Cairo

      • Education

      • BA in Accounting

        Cairo University (CU)

        Jan 2014 - Jan 2018 - 4 yr

      • High School - Thanaweya Amma

        Gamal Abdel-Nasser School

        Jan 2014 

      Skills

      • Banking Sector
      • Banking Relationships
      • Microsoft Office
      • Quality Assurance
      • Communication
      • Financial Statements
      • Retail Banking
      • Accounting

      Languages

      • Arabic

        Fluent

      • English

        Fluent

      • German

        Intermediate

      Training & Certifications

      • Banking

        QNB Al Ahli·2016
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