Rabab Ahmed Amer

Atlas Copco Equipment Egypt

• Purchasing and Facility ManagerFull Time

  Oct 2015 - Feb 2018 -2 yrs, 4 months

  Egypt , Cairo
• IT Senior Supervisor - AC Business Services Middle EastFull Time

  Feb 2010 - Sep 2015 -5 yrs, 7 months

  Egypt , Cairo

  • Job Details:• Responsible for the Customer Service in Egypt Region (Lebanon, Syria, Iraq and Libya) • Responsible for the purchase and installation of all hardware including Servers, switches, PC’s, printers, multifunction and other computer peripherals • Users’ accounts creation • Assist in promoting network standardization (Ethernet, TCP/IP, DNS, DHCP), 1st Level Support • To support various IT services and applications, including Lotus Notes, ERP-system (Scala), PC, LAN, WAN and internet, First Level Support • Performing the backup routines including the backups of daily, weekly and yearly, ensuring the backup routine including backup/restore testing is fulfilled according to the defined routine and maintain the storage of the tape is in good condition • Ensuring the IT systems and infrastructure is in line with Group standards and comply to the security policy • Troubleshoot LAN-to-LAN network problems • Help in Monitoring the network design, performance and security in accordance with the SLA's established within the network provider(s) agreements • Responsible for Customer Satisfaction in Egypt Region • Helping in implementing new Projects and Technologies and to follow Group level of support • Establishing network infrastructure in new premises, Cairo Head office and Alex branch • Consulting with managerial, administrative and technical staff to determine business needs • All hardware inventory and scraping in an environment friendly way • Tracking and controlling IT assets • Users training • Fire detectors and alarm system installation and support • Installation and maintenance of telephones systems, PABX and VOIP • Supporting distributors within Egypt Region • Sites and users’ remote connections • Managing all users’ voice and data lines with mobile operators • Internet connection setup and support • Attending the company internal and external audits
• IT SupervisorFull Time

  Sep 1999 - Jan 2010 -10 yrs, 4 months

  Egypt , Cairo