Raafat Hisham Gamaly

Logistics ManagerFull Time

Super VisorFull Time

• Job Details:Operations: • Be able to use the EDMS system at full. • Oversee and ensure compliance with Expeditors Operational Process Standards • Day to day supervision to ensure compliance with local regulations • Assist Manager with: Finance • Budgets: Works with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades. • Accounting functions: Interacts with credit and collections personnel regarding payment problems. • Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.) Sales • Internal-Support sales staff by following up on possible sales leads, attend functions as a member of trade associations, conduct tours of the warehouse, make customer calls, and forward information regarding requests by customers for service to the sales staff. Assist in executing company’s marketing plan. Interacts with other departmental management to achieve goals. Attends warehouse planning meetings. • Customer retention: • Assists in following-up on current customers and conducting Quality • Customer Reviews: Directs and controls the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals. Directs and oversees order processing and ensures that data entries on documents such as Delivery Orders and inventory reports are accurate and timely. • Makes recommendations to senior management on programs to improve the operation of the customer service function. • Reviews records/reports to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies. • Documentation / Reporting: Maintains up-to-date procedures manual. Tracks on-time delivery and other performance measures. Provides necessary reports to management. Gathers and analyzes data concerning department operations and customer requirements. Distributes reports to various functional areas as required. Makes recommendations to senior management on programs to improve the operation of the customer service function. Management: • Supervises Customer Service Representatives. Coordinates daily workflow. Coordinates and transition new accounts, gathering all necessary information and assigning accounts to CSRs. Audits all new accounts and follow up on responsibilities of the CSR’s to ensure that customer needs have been met. Issues written and oral instructions. • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures • Maintains a productive staff by creating programs for hiring, training and professional development. • Applies sound communication and motivational techniques in supervising, coaching and disciplining associates. • Manages associate performance and recommends promotions, wage increases and terminations. • Plans staffing level of distribution office personnel. • Determines work procedures, prepares work schedules, and expedites workflow. Customer Service: • Makes introductory contact with new accounts and maintain effective relationships with existing accounts. • Addresses the more complex and non-routine customer issues and requests. • Coordinates new accounts, gathering all necessary information and assigning accounts to Customer Service Representatives (CSRs). • Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer needs have been met.