Raed Mohamed Elsolya

Technical SupportFull Time

• Job Details:• Supporting all ADSL related issues. • Identify, diagnose and resolve network problems and suspect global problems. • Troubleshooting technical inquiries, complaints and requests from customers and escalating them to high level teams if required. • Provide customer with knowledge about ADSL service and achieve customer satisfaction, which leads to a long term profitable relationship • Create technical tickets for customer’s problems and handling orders.