Basic Info

Raed Elsolya

1 year

Dokki, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support at TE Data

Experience Details

Technical Support

IT/Software Development

Entry Level

• Supporting all ADSL related issues.
• Identify, diagnose and resolve network problems and suspect global problems.
• Troubleshooting technical inquiries, complaints and requests from customers and escalating them to high level teams if required.
• Provide customer with knowledge about ADSL service and achieve customer satisfaction, which leads to a long term profitable relationship
• Create technical tickets for customer’s problems and handling orders.


Company Details

TE Data (multinational)

Cairo, Egypt

N/A

Computer Networking , Consumer Services , Telecommunications

N/A

Sep 2015 to Mar 2016 (6 months)
Help desk at Gehad

Experience Details

Help desk

IT/Software Development

Entry Level

-Install, modify, and repair computer hardware and software.
-Clean up computers.
-Run diagnostic programs to resolve problems.
-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.


Company Details

Gehad

Almanoura, Egypt

N/A

Information Technology Services, Computer Hardware, Computer Networking

N/A

Jan 2014 to Jun 2015 (1 year 5 months)

Education

Bachelor's Degree in information techology

Education Details

Bachelor's Degree

information techology

Almanoura, Egypt

C / Good / 65 - 75%

N/A

N/A

Almanoura
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Menyet Samanoud

Egypt

2011

B / Very Good / 75 - 85%

N/A

Menyet Samanoud
2011

Certifications

CCNA
Mar 2014

Certificate details

CCNA

Mar 2014

N/A

http://www.mediafire.com/download/ylicfyw6hb2513h

CSCO12577184

Cisco

N/A

CCNP Route
Jun 2016

Certificate details

CCNP Route

Jun 2016

N/A

N/A

CSCO12577184

Cisco

N/A

Training and Courses

Training/Course Details

English course ,,

Jul 2016

Reach out ,, Spreak your English

I've took 3 levels 6th, 7th and 8th and I still in progress.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveCCNACCNP RouteCisco TechnologyCommunicatorComputer HardwareComputer NetworkingConsumer ServicesEnglishEnglish Course ,,FlexibleFrenchHandles StressHard WorkerHelp DeskITInformation Technology ServicesInformation TechologyLinuxMicrosoft OfficeMicrosoft TechnologiesNetworkRoutersSoftware DevelopmentSwitchsTE DataTeam PlayerTechnical SupportTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Routers

Routers

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Switchs

Switchs

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Linux

Linux

: Intermediate

: High

:

Less than 1 year

Cisco Technology

Cisco Technology

: Intermediate

: High

:

Less than 1 year

Microsoft technologies

Microsoft technologies

: Intermediate

: High

:

3-5 years

Fields of Expertise

Network

Network

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/raed-mohamedhttps://www.facebook.com/ArGeeko

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