Basic Info

Rasha Elashry

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Office manager at Premium Sourcing

Experience Details

Office manager

Administration

Manager

• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Contributes to team effort by accomplishing related results as needed.


Company Details

Premium Sourcing

New Cairo, Egypt

N/A

Manufacturing

N/A

Jan 2014 to present (2 years 11 months)
Sales Advisor and Customer Service at Vodafone

Experience Details

Sales Advisor and Customer Service

Customer Service/Support

Experienced (Non-Manager)

• Preserving customer service standards
• Handling client enquiries.
• Supporting team members
• Representing the company
• Attending meetings
• Achieving set targets
• Maintaining database complaints
• Handle payments
• providing help and advice to customers using the organization’s products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents
• issuing refunds or compensation to customers;
• keeping accurate records of discussions or correspondence with customers;
• producing written information for customers, often involving use of computer packages/software;
• developing feedback or procedures for customers to use;
• developing customer service procedures, policies and standards for the organization or department;
• meeting with team members to discuss possible improvements to customer service;
• learning about organization’s products or services and keeping up to date with changes;


Company Details

Vodafone (multinational)

Egypt

More then 1000 employees

Information Technology Services

N/A

Jun 2013 to Jan 2014 (7 months)
Team Leader at Lotfy Mansour International Distribution Company

Experience Details

Team Leader

Marketing/PR/Advertising

Entry Level

1. Follow up the promoters on their daily plane, (A class)
2. Submitting reports to the promotions manger about the results of the handled projects
3. Follow up on POSs and AMPs
4. Participated in the main activities of three brands (Marlboro& Merit)
5. Participated in the implementation of all the tobacco competitions and Activities for three brands
 Marlboro L, Country promotion
 Marlboro, RTA
 Merit cruise
 L&M Get Connected
 L&M Trans-globe
 Brands Tactical promotions


Company Details

Lotfy Mansour International Distribution Company

Maadi, Cairo, Egypt

More then 1000 employees

Manufacturing

N/A

Jan 2000 to Dec 2003 (3 years 11 months)

Education

BA in BUSINESS ADMINASTRATION

Education Details

BA

BUSINESS ADMINASTRATION

Faculty of Commerce, Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce, Ain Shams University
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The Futures Language School

Egypt

1998

A / Excellent / 85 -100%

N/A

The Futures Language School
1998

Training and Courses

IBM at IBM
Apr 2004

Training/Course Details

IBM

Apr 2004

IBM

• Microsoft Office applications: Excel, WinWord, Power Point, and Outlook.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationBUSINESS ADMINASTRATIONCustomer ServiceCustomer-orientedEnglishFrenchHard WorkerIBMInformation Technology ServicesManufacturingMarketingMarketing,Costumer Service,usheringNegotiatorOffice ManagerOffice XP Professional Courses By IBM - Egypt.PresenterProblem SolverSales Advisor And Customer ServiceSupportTeam LeaderVodafone

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Office XP professional Courses by IBM - Egypt.

Office XP professional Courses by IBM - Egypt.

: Intermediate

: High

:

1-3 years

Fields of Expertise

Marketing,Costumer service,ushering

Marketing,Costumer service,ushering

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Negotiator, Presenter, Customer-oriented, Problem Solver

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