Rana Khaled

Acting as Email Marketing and Communications Team LeaderFull Time

• Job Details:I filled in for my team leader when she was on a sick leave. The duties and responsibilities included the following: ● Following up on the workflow of the Email Marketing and Communications Specialists team at all stages to ensure timely completion of the process. ● Handling team members work related issues and unusual cases they are working on to ensure a smooth workflow. ● Ensuring using information technology tools to improve the work process/cycle and improve existing tools to maximize efficiency. ● Working on monthly marketing campaigns and preparing all related data and reports. ● Preparing the marketing contact lists with the IT teams every month before the campaign. ● Handling the main accounts of the company “hindawi@hindawi.com” and “editorial@hindawi.com” ● Coordinating with other teams to assure smooth operations.

Email Marketing and Communications SpecialistFull Time

• Job Details:My duties in this role were as follows: ● Launching email marketing campaigns to promote Hindawi’s journals and special issues. ● Responding to different inquires of the potential authors after sending marketing campaigns to ensure a clear understanding of the journal policies and the manuscripts’ review process. ● Omitting the non-potential or uninterested authors from Hindawi’s mailing lists. ● Classifying the feedback of potential authors into positive and negative to improve the work process. ● Editing any changes in the authors’ emails to keep the database updated. ● Handling any inquiries from authors, editors or reviewers received at the journals’ email accounts in order to provide any needed information about these journals.