RITHULA SAMYUKTHA

Operations Risk – Subject Matter Expert

• Job Details:Performs control and monitoring in MGE under assessment units. Develop and maintain a testing plan specific to retail products, incorporating sample testing, stakeholder engagement, and timelines. Articulate controls testing reports for retail products, providing insights into the effectiveness of risk controls. Analyze operations information and make evaluative judgments to solve problems. Produce reports and documents by gathering critical information from meetings with various assessment units stakeholders (onshore, offshore). Evaluate controls in place for investment products to mitigate operational risks and ensure adherence to internal policies. Collaborate with relevant teams to understand and assess the risk landscape associated with investment products and ideas to improve the effectiveness of control and monitoring. Manage MCA and risk and control review and monthly submissions.

Fraud Investigation - Analyst

• Job Details:Perform investigation of potential fraud activity on existing credit card accounts. Respond to inbound client inquiries and assist with chargeback requests whenever required. Provide solutions to client issues through updates from the chargeback team and other investigations on the account. Evaluated customer data to identify and prevent fraudulent activities in credit cards. Evaluated the success of fraud detection systems to identify areas for improvement. Experience in conducting training and educating new hires on fraud investigation best practices. Determine specific verification procedures to be used in processing customer information. Cross trained in various processes like Costco investigations and Ethoca. Managing the daily volume and inflow, allocating it across the team, and supporting the manager to collect reports. Developed and updated tracking spreadsheets for process monitoring and reporting. Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Finance Associate (02C Process)

• Job Details:Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor. Used skip-tracing resources to locate debtors and updated information in the company system. Reviewed collection reports to determine the status of collections and amounts of outstanding balances. Maintaining KPI and resolving the disputes as per SLA. Handling station calls, resolving the disputes of the customers, and working closely with the cash application to allocate payments. Drives weekly calls with the customers to resolve the issue and get payments.