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REGINA KANKHWANI

CUSTOMER SERVICE AND DEBT MANAGEMENT at Telekom Networks Malawi PLC (TNM)

Blantyre, Malawi

Work Experience

  • Customer Care Supervisor - Call Center

    Telekom Networks Malawi PLC (TNM)

    Nov 2006 - Nov 2008 -2 yrs

    Malawi

    • Job Details:Supervising customer service team, monitoring service quality, handling escalated issues, developing policies and procedures, performance management.

  • Customer Care Supervisor - Call Center

    Telekom Networks Malawi PLC (TNM)

    Nov 2006 - Nov 2008 -2 yrs

    Malawi

    • Job Details:Supervising customer service team, monitoring service quality, handling escalated issues, developing policies and procedures, performance management.

  • CUSTOMER SERVICE AND DEBT MANAGEMENTFull Time

    Telekom Networks Malawi PLC (TNM)

    Jul 2006 - Present -18 yrs, 11 months

    • CUSTOMER SERVICE AND DEBT MANAGEMENTFull Time

      Telekom Networks Malawi PLC (TNM)

      Jul 2006 - Present -18 yrs, 11 months

        • Education

        • Bachelor's Degree in Business Administration

          Share World Open University

          Jan 2015 

        • Bachelor's Degree in Business Administration

          Share World Open University

        • Diploma in Marketing

          University of Malawi - Management Centre

        Skills

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