RAZA RZ

IT Support and Assets Management Specialist

• Job Details:Installed and configured operating systems, software, applications, printers, and scanners. Diagnosed and resolved hardware, software, email, VPN, and connectivity issues. Administered user accounts, passwords, email configurations, and network shares via Active Directory. Provided basic network troubleshooting support. Responded to IT tickets and emails, meeting SLAs, providing user training, and adhering to security best practices.

Facility Management Specialist

• Job Details:Managed the Jeddah site, serving as the primary point of contact. Oversaw the data center and communication room, including cable routing, tracing, labeling, and power systems. Regularly monitored HVAC, UPS, and generator systems. Managed space allocation, cleaning, janitorial services, and responded to repair/maintenance requests.

Technical Support Specialist FTTH Tier 1.5

• Job Details:Provided expert troubleshooting for customer modems across multiple vendor platforms. Activated ONTs, configured VLANs, speed profiles, and VoIP services. Utilized STC network analyzer and granite to diagnose link status and path issues.