AHMED RASHAD

Customer service & Logistics section HeadFull Time

Export customer service and logistics LeadFull Time

• Job Details:Managing the supplies and demand ofr more than 30000 SKUs from different 15 platform all over the Responsible for managing orders and ensure availability between several platforms in Egypt & Latin & Europe ( UK, Bulgaria, Germany , Greece ,Italy , France , Portugal) and commercial team. Managing order executions from all platforms within agreed lead time and as per monthly forecast . Ensure early involvement of order management in all phases of the project to ensure competitiveness and best cost position. Monitoring orders management cycle and ensure going as per as planned in term of offshore transportation cost and production platform. Setting and evaluate KPI for external vendors and suppliers . Placing Purchase orders for external vendors and tacking it till executing as planned . Responsible for all export document and shipping process and ensuring that all documents well prepared by the vendor before vessel arrival. Ensuring an appropriate order flow with the compliance to organizational policies. Expert in letter of credit ,payment term and incoterm.

Customer Support & Export Chief ( SUPPLY CHAIN)Full Time

• Job Details:CUSTOMERS MANAGEMENT Responsible for following up for forecast for strategic customers. keep tracking of consignments & ensures no shut out or delay in transshipment point, ensure truck/container are deploy as per dispatch plan & well before cut-off. Handling Export customers in Africa , Meddle east, Europe and Latin America. Follow-up of all inquiries from customers and delegate to the correct personnel . Direct contact with the customers for all kind of supply chain related process development, customer requirements and complaints. Timely & accurate customer communication and documentation. Sending proforma invoice and customer's purchase order acknowledgments. Responsible for Online communications with customers with regard to order status. Build and improve long lasting relationship with customers through knowledgeable communication. SHIPPING & LOGISTICS UNDERSTANDING. Responsible of order management for export & domestic business. This process also includes transport planning and legal documentation till goods delivery to the final destination. Expert in Intercoms and payment terms awareness. Issuing GAFI Invoices for the all shipments. Printing the related Work Orders which are required by GAFI For Local and Overseas Export Shipments. Sending Notifications to Warehouse dep. With full description of date And delivery details for each shipment. keep tracking of consignments & ensures no shut out or delay in transshipment point, ensure truck/container are deploy as per dispatch plan & well before cut-off. Regularly keeping customers up to date about their orders. (ETD,ETA, loading dates, shipment dates). Export shipment operation support. Planning and scheduling the delivery of goods. AHMED RASHAD SOLIMAN 2 Vodafone Egypt APR 2011 — APR 2012 UASAC AGENCY JUL 2008 — DEC 2008 legalization of all shipping documents complying with L/C terms and countries’ regulations. INTERNAL COMMUNICATION Responsible for internal coordination for a weekly dispatch planning meeting . Accept orders as per production plan & inform customers, Ensure material availability date from demand planner / conversion and inform customers by order acknowledgement. Ensuring service levels well applied will all customer and salesmen team in terms of orders acceptance as per rolling plan. Ensure proper execution of customers requirements through Co-ordination & planning. Ensure all issue which have solved being share among the team. Liaise with customers and operation teams for problem orders. DOCUMENTATION . Responsible for customers' Samples coordination & follow up. Responsible for Issuing certificate of origin forms as per countries wises. Receipt of error free B/L within 48 H of vessel sailing / as per time frame given to service providers and receipt of GSP legalization, Health certificate, COC, heat treatment, COA ..ETC. Support Credit Management, Billing and Accounts Receivable Follow-up. Ensure error free documentation for LCL and FCL shipments Document new processes and job guidelines Follow up with banks on receiving L/Cs and related amendments, if any. ERP KNOWLEDGE Key user for ERP modules. Taking part in all the ERP projects Trouble shooting for ERP system related to process ( sales modules, system improvements and automation of the entire documentation process. Using ERP system to post orders, shipping, invoicing and extract all sales related reports. Placing sales orders in ERP system and following importation process of the products in accordance with the customs broker.