RANIA RAMADAN

Senior Specialist Exchange, Training and Scholarships.Full Time

• Job Details:- Provide technical support, leadership, and guidance to the third center pillar: exchanges, training, and Scholarship for the Alexandria Water Resilience Center of Excellence (AWR-CoE) – USAID project. In addition, assist in the implementation and follow-up of the pillar activities and provide support to the stakeholders (students and faculty). - Communicate with AWR-CoE scholarships candidates (Under/Postgraduate). - Solve all the relevant issues of the scholarship’s candidates (administrative, financial, enrolment…etc). - Coordinate with all members of scholarships cohorts through face to face / online meetings, and emails regarding all related issues to the scholarship or any other planned activities (students, coordinators, administrators). - Respond to scholarship candidates’ inquiries. - Review scholarship application documents on the (AWR-CoE) portal. - Support the ETS committee in the evaluation and selection process and prepare selection reports. - Support the Exchange Visitors (EV) (students and faculty) to issue the visa via the USAID system. - Collect and review submitted visa packages by the exchange visitors. - Prepare visa forms and issue Health and Accident Coverage certificates (AUC role in R3 visa package) as well as supporting documents to home universities of EVs. - Prepare reports and presentations of different ETS pillar activities. - Prepare the monthly webinar (information sheet, invitation, hold the session via ZOOM Webinar feature, prepare the webinar report). - Prepare relevant/required financial documents to the pillar’s activities payments. - Support AWR-CoE administrative team in ETS activity implementation. - Prepare and implement UG internships in Egypt and US, Workshops with the EPUs and the US partners and the PG fellowship at the AUC (Call for application, work plan template, evaluation process and implementation). - Prepare the monthly newsletter documenting any activity that has been done within the month (workshop, scholarship activity, exchange, field trip, webinar, etc...) - Update the ETS Senior Coordinator regarding the status of candidates on a biweekly basis.

Customer Support RepresentativeFull Time

• Job Details:- Provide a professional and efficient integrated customer service on the full range of British Council’s activities and services and to meet Customer Service Excellence standards in all contacts with customers, be that through face to face, calls and emails. - Meeting customers, responding to all types of enquiries, improving engagement with them and providing outstanding customer service. - Reviewing IGCSE certificates. - Booking IELTS Test for the candidates and proceed the online payment for them. - Follow up leads and encourage customers to visit the centre for consultation services and registration and provide report of leads follow-up. - Operating accurate cash registers, financial transactions complying with the Cash handling policy. - Converting Enquiries into Sales by Cross-selling products, Achieving or exceeding the set sales targets. - Dealing with customer complaints and suggestions to agreed standards. - Managing virtual sessions during the pandemic Covid-19 period. - Assist in dministrative duties, reporting and data analysis. - Using aligned methods to drive a better customer experience and sharing customers’ insights to enhance and improve customer journey.

Public Relations SpecialistFull Time

• Job Details:- Collaborate with internal teams (e.g. marketing) and maintain open communication with senior management. - Obtain and evaluate all relevant information to handle product and service inquiries. - Deal directly with customers face to face or through phone. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Prepare and submit PR reports.