RAMIZ RAAFAT EL GAMMAL

CEO office managerFull Time

Office AssociateFull Time

• Job Details:Clerical and administrative tasks in supporting the daily operations in the office. Complete tasks as orders by management.

Business Development Expert / Project ManagerFull Time

• Job Details:Duties & Responsibilities • Take the lead in project design and development. • Prepare requisition, company assessment tool report, business development plan and terms of reference for the consultation services. • Develop requests for proposals and tender dossiers. • Prepare contract documentation and obtain approval. • Form part of the evaluation team to assess proposals. • Promote component initiatives to stakeholders. • Handle issues related to customer Service (i.e. client relations, project management, service levels….etc). • Improved customer service by structuring client communications and launching online self-service. • Responsible for handling customer complaints & ensuring customer satisfaction. • Provide required regular reporting on the progress of activities and ensure corrective actions and development initiatives are in place as needed. • Carry out any other tasks as deemed relevant by the Top Management. • Coordinate activities of consultants. • Monitor activities of consultants and service providers. • Review project reports and formulate recommendations. • Coordinate meetings & events. • Monitor project implementation. • Monitor & rate service providers’ performance & quality of services through frequent visits to the clients. • Maintain files and information in good order. • Contribute to component and project meetings. • Supervise work of supporting officers where appropriate. • Liaise with service providers & partner institutions as well as with other component and business resource center staff when required to do so. • Prepare Sector Coordination Reports. • Administration procedures & Reports to Branch Manager and to Sector Head. • Fully deputize branch manager on his responsibilities during his absence.