RAMAKRISHNAN KUTTALAM

Operations Manager

• Job Details:Manage and oversee end-to-end ocean/air freight processes. Collaborate with global teams and freight partners for seamless operations. Handle cross-border shipping, customs clearance, and compliance. Ensure process efficiency per SLAs and performance management frameworks. Coach, motivate and manage team to achieve organizational objectives. Maintain updated documentation and SOPs. Drive process improvements and automation initiatives. Engage in business contingency planning and problem-solving.

Head – BPO Services (Pricing, Customer Service & Operations)

• Job Details:Led a team of 30 professionals, including 9 team leads, in a start-up environment. Recruited, trained, and deployed delivery partners. Spearheaded an accelerated training program for process migrations. Managed end-to-end pricing, customer service, and operations for sea & air freight. Participated in key business, volume, and financial discussions. Implemented an agile mindset across the organization.

Import Team Lead – Ocean Operation Center

• Job Details:Allocated workflow within the team for efficient operations. Conducted team meetings and ensured 100% KPI achievement. Trained new hires and set periodic goals. Managed smooth freight flow for FCL and LCL shipments. Maintained strong vendor relationships and optimized cost efficiency. Reduced data quality errors and minimized invoice reversals.