RAHADA FOAD ALI
Front-end developer
Alexandria, EgyptWork Experience
Business application supportFull Time
Mantrac
Dec 2018 - Present -6 yrs, 6 months
- Job Details:IT Business applic at ion support Using SQL Dat abase ( Sequel View point ) Support ing an ERP syst em IBM AS400 Plat form Use ITIL (informat ion t echnology infrast ruct ure library Linking bet w een development t eam and users t o solve issues encount ered. Taking daily syst em backup, solving business users issues, Operat ing syst em problems Sending t he required report for t he Business user by applying Mont h- End Procedures on each Business Unit Dat abase. Support critical incidents
TECHNICAL SUPPORT ADVISORFull Time
VODAFONE UK
Sep 2016 - Apr 2017 -7 months
Egypt , Alexandria
- Job Details:English language to have good communication with customers soft skills like solving problems and give best customer experience able to solve customer issues
Education
BSc in E-COMMERCE
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
EGCJan 2012
Languages
English
FluentGerman
Intermediate
Training & Certifications
ITIL
New horizon·2019ITI (user interface design)
ITI information technology institute·2018BUSINESS ADMINISTRATION FROM ARAB ACADEMY AND SCIENCE TECHNOLOGY
(BIS)E-COMMERCE (AASTMT)·2016MARKETING AND SOCIAL MEDIA
SELECTION COMPANY·2015SHIPPING
MEDLEVANT·2014