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Karem Shahin

Contact Center Team Leader at Teleperformance

Nasr City, Cairo, Egypt

Work Experience

  • Operation SupervisorFull Time

    Teleperformance

    Jun 2021 - Present -4 yrs

    Egypt , Cairo

    • Back Office AgentFull Time

      Teleperformance

      Feb 2021 - Jun 2021 -4 months

      Egypt , Cairo

      • Operations ManagerFull Time

        Dubai International Airport

        Jan 2021 - Present -4 yrs, 5 months

        Egypt , Cairo

        • Job Details:Managing 5 LOBS externally with Teleperformance, consisting of (Voice channels, Chat channels, Website service, Social Media, Whatsapp channel)

      • Contact Center Team LeaderFull Time

        Teleperformance

        Nov 2019 - Present -5 yrs, 7 months

        Egypt , Cairo

          • Education

          • Bachelor's Degree in Computer Science

            Future Academy

            Jan 2016 - Jan 2020 - 4 yr

          Skills

          • Customer Support
          • Team Leadership
          • Back Office
          • Site Supervision
          • Management
          • Chat Support
          • Communication

          Languages

          • English

            Fluent

          • Arabic

            Fluent

          Training & Certifications

          • Back office

            Teleperformance·2021

          • Supervision

            Teleperformance·2021

          • Call center agent

            Teleperformance·2019
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