Priestly George

Manager - IT

• Job Details:Accountable for leading multi-disciplinary teams for the end-to-end product and solution delivery across multiple complex businesses from inception to completion. Validate and approve project plans, scope, objectives, milestones, resource allocation & deliverables. Tracking & updating activities against the detailed project plans & agreed changes. Perform risk assessments, and vulnerability assessments and implement appropriate controls, mitigation plans, and corrective actions to eliminate/minimize the impact on the business/financial and reputational loss. Engage with business stakeholders to understand their needs and ensure that requirements are suitably defined, understood, and signed off. Manage risk and issues and ensure that each stage of the project progresses according to schedule and timely delivery of projects and enhancements based on the agreed schedule, budget and in line with stakeholder expectations. Oversee the day-to-day operations of the IT department, infrastructure and lifecycle, performance and effectiveness of the current systems and collaborate with stakeholders to define new product vision, strategy, and roadmap and to recommend enhancements in existing systems to meet business needs. Ensure scalability, security, and reliability of technology infrastructure. Accountable for building relationships with internal and external stakeholders to ensure the team is aligned with the project objectives and the successful implementation of technology solutions. Drive digital innovations/transformations and develop strategies to help organizations improve business growth, enhance customer experience, reduce costs, enhance operational efficiency and competitive/market advantage through digital technologies. Responsible for organizing, prioritizing and leading the change management of the projects. Accountable for disaster recovery readiness/drill and ensuring that a business continuity plan (BCP) is in place, to safeguard the timely and effective restoration of IT systems, if any disaster happens. Develop, plan, and manage the IT budget inline with the finance department and align projects, and resources efficiently to meet organizational demands and priorities and ensure that yearly plans align with set budget guidelines. Develop and manage incident response plans and ensure all incidents are logged, tracked, monitored, and closed using the incident management system. Conduct detailed analysis based on the data available in the service management tool to identify underlying issues and take corrective action to eliminate such issues in the future and ensure 100% availability, reliability, and security of IT systems through proactive monitoring. Collaborate with cross-functional project teams to support the delivery of high-quality IT products, and implementation of new features, enhancements, and integrations in alignment with organization/business strategic objectives and within budget and schedule. Define and implement governance framework, information technology/cybersecurity policies, strategies and procedures to ensure compliance with regulatory requirements, industry standards, remove vulnerabilities and safeguard information assets from all threats ensuring high standards of data protection and confidentiality to safeguard customer-sensitive information. Evaluate and track team performance and KPI’s, provide ongoing feedback, identify development needs, and motivate and coach them to ensure professional development & high level of service delivery. Identify the areas for cost reduction and resource optimization, and implement best practices to achieve the same. Supervise, negotiate and maintain contracts with vendors/suppliers and ensure that service levels (SLAs) are defined in the relevant agreements. Monitor and track deliveries from the vendors and resolve conflicts and challenges (if any) related to delivery and ensure escalations are properly handled.

Team Lead

• Job Details:Prepared detailed milestones on updates to project specifications, progress, identified conflicts and team activities. Worked with customers to understand needs and provide support/service. Consulted regularly with internal teams on application development project status, new project proposals and software-related technical issues. Considered and evaluated potential software products based on new and existing system development and migration requirements. Served as the primary point of contact for application-related issues, troubleshooting and resolving problems reported by end-users. Directed software design and development across multifaceted teams to meet client needs for functionality, timeline and performance. Collaborated with architects and business analysts in the initiation and development of new applications. Developed and maintained application documentation, including user manuals, standard operating procedures, and troubleshooting guides facilitating the customers in resolving their queries related to the product. Developed team communications and information for project meetings. Resolved conflicts and negotiated mutually beneficial agreements between parties.

System Analyst

• Job Details:Defined business goals to determine systems requirements. Performed system analysis, documentation, testing, implementation and user support for platform transitions. Developed an effective relationship with inter-departments to accomplish the group’s objectives. Evaluated and adopted new technologies to address changing industry needs. Improved application performance by adding new features and infrastructure, enhancing business outcome. Supported system developers by creating system models, diagrams, and charts. Provided client support on system operation and troubleshooting. Investigated and addressed system issues to enhance usability and improve functionality. Consistently wrote, translated, and coded applications according to specifications. Gathered requirements and performed gap analysis through design workshops with users. Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.