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Prasanna Ganesh

Deputy Manager, Customer Service Department at Denso International India Pvt. Ltd.

Work Experience

  • Deputy Manager, Customer Service Department

    Denso International India Pvt. Ltd.

    Aug 2015 - Present -9 yrs, 10 months

    • Job Details:Handled OEM customers like Volvo, Volvo Eicher, Ashok Leyland, Toyota along with aftermarket customers. Managed dealer operations, collected voice of customer, initiated service promotion activities, identified channel partners, analyzed part failure trends, developed maintenance charters, and conducted Gemba for warranty issues.

  • Sales & Service Engineer (Customer Division)

    Masu Brakes Pvt Ltd.

    Feb 2014 - Aug 2015 -1 yr, 6 months

    • Job Details:Analyzed and managed brake system related complaints in Tata commercial vehicles, educated Tata dealers on brake diagnosis, studied brake performance, and collaborated with distributors to promote sales.

  • Field Officer, Sales & Marketing

    TAFE (Tractor and Farm Equipment Limited)

    Nov 2011 - Jun 2012 -7 months

    • Job Details:Coordinated and assisted dealers on tractor demonstrations, generated leads, and established relationships with key customers.

    • Education

    • Bachelor's Degree in Automobile Engineering

      Hindustan college of Engineering

      Jan 2007 - Jan 2011 - 4 yr

    Skills

    • Vendor Development
    • service marketing
    • Stakeholder Management & Negotiation
    • Product Localization
    • Process Quality & Customer Retention
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