Pramod Bittu

Shift Manager

• Job Details:Follow the store opening-closing procedures to ensure the accurate and secure handling of cash and digital payments. Set target day sales and food preparations according to sales plans. Supervised and coordinated a team during assigned shifts, ensuring efficient operations. Monitor inventory levels to avoid overstocking or shortages, and ordering supplies as necessary. Prepare weekly food orders through the website. Trained new employees on food preparation, safety, and customer service standards. Escalate customer service store-related issues and customer-related issues. Follow daily labor control. Handle customer complaints and resolve discussions with the store manager. Delegated tasks and responsibilities to staff maintaining productivity during peak hours and non-peak hours.

Senior Barista & Coach

• Job Details:Daily checklist of quality assurance programs, including internal audits. Customer surveys, develop team communications and information for weekly meetings, customer service, problem-solving, dry stock inventories and food inventories check stock arrangements as per standards FIFO, cost control, coordinating with store manager to take suggestions and solutions for complaints. Prepare daily food sales reports and store financial reports. Give training to new staff and help with basic food safety.

Owner

• Job Details:Opened a new coffee shop with help raising small funds. Managed everything including equipment and ingredients. Marketed to IT companies, home communities, and colleges.