Pooja Pooja

Client Service Representative

• Job Details:Spearheading pre- and post-sales support via call, chat, and email. Orchestrating customer service operations through Slack, Outlook, HubSpot, and Aircall to ensure efficient communication. Managing backend operations for car yards across Brisbane, Melbourne, and Sydney.

Manager Contact Center cum Marketer

• Job Details:Led collaborations with design teams to craft compelling visuals that effectively communicated brand messages and supported digital marketing efforts. Devised and executed innovative marketing strategies that boosted brand awareness, customer engagement, and sales.

Team Leader - IELTS Customer Care Department

• Job Details:Applied conflict resolution strategies to address customer complaints efficiently and professionally. Maintained comprehensive records of customer interactions, transactions, comments, complaints, inquiries, global escalations, compliance work, and approvals for future reference.