Pinar Al Sayed

Sr. Customer service Representative- Full Time

• Job Details:o SABIC AFRICA CO. Sr. Customer service Representative [Nov’13-Feb’18] The Saudi Basic Industries Corporation, one of the world leading manufacturers of chemicals, fertilizers, plastics and metals. o Act as the lead point of contact and liaison between SABIC and Internal & External customers by taking care of business relationships between clients/public and the organization. o Establish & Maintain strong professional working relationships with current & prospect customers via meetings, telephone calls, e-mails. o Responsible for the issuance of monthly CS department newsletter& reports by plan, edit and write content. o Responsible for overseeing and participating in the execution of corporate events & Fairs. o Create electronic databases that will assist the SABIC to communicate more effectively to target audiences, Manage and update CRM system, ensuring that contact information is updated, segmented, and correct based. o Assisting sales manager in meetings arrangements with Business management in HQ. o Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. o Provide friendly & Professional services to all customers that require assistance by responding day–to day customers problems; requires & complaints and follow through with any queries & questions that are required after making sure that customers requested are understood & fulfilled in order to achieve efficient & excellence customer service. o Monitoring the status of the issued Purchase orders & make sure that all have been assigned. o Provide regular feedback to CS & sales department and be constantly aware of the plant production so corrective action can be taken to achieve Customer Satisfaction. o Responsible for coordination all concerned parties to solve customer technical & non-technical queries.

Adminstrator, Sales Support- Key Account CustomersFull Time

• Job Details:SABIC AFRICA CO. Commercial Assistant- Key Account Customers, [Mar'09-present] The Saudi Basic Industries Corporation, one of the world’s leading manufacturers of chemicals, fertilizers, plastics and metals. o Maintaining and developing relationships with customers via meeting, telephone calls and E-mails. o Responsible for issuing and sending the material offers/ Performa Invoices to Customers. o Respond and Handle all Customers inquiries and Complaints. o Assist the Key Account Manager to review the market conditions with the Regional Sales Manager before releasing the monthly price list. o Responsible for issuing the order on the SAP System after receiving confirmation from the customer. o Check on the status of the issued order and make sure that all have been assigned and ready to be loaded, Then informing the customer with the shipment details including; the shipment line, vessel name, Bill of lading date... etc. o Reviewing all the documents before submitting to the next department o Following up the payment with the Customers and also reviewing the letters of credits and its amendments, Working Closely with Finance Department. o Updating regularly all Customers data base/ Files and Financial related

Senior Sales CoordinatorFull Time

• Job Details:•DAMAC Properties- Egypt, Senior Sales Coordinator Executive, [Mar’08- Nov'08] o Responsible in Supporting All the sale teams in the office by collecting sales data, meeting co-ordination, document dispatch to head office (more than 72 persons). oFollow up with Customers regarding Instalment Payments for the purchase price. oFollow up with the Finance Department regarding the Agent Commission. oReporting the Finance Department as well as the Sales admin Department about any delay in payment. oUpdate and maintain Client data base of the whole office. oResponsible of clients contracts Preparation. oConsolidate daily reports of the sales team concerning day-to-day activities. •DAMAC Properties- Egypt, Sales Coordinator Executive, [Nov’07- Mar’08] oSupport the sale teams in collecting sales data, meeting co-ordination, document dispatch to head office (more than 22 persons). oCo-ordinating Sales work with the Finance Department and Legal Department. oPreparing monthly selling and agent reports for existing projects. oAssist in preparing sales plans and reports. oPreparing the Client’s Contract. oHandling the registration unit (Booking unit, Deposit in Bank, issue receipts from system ) oHandling the branch office petty Cash.