Pierre Nagy Ramzy

Technical Support engineer Level 2 at Pepsico International

Nasr City, Cairo, Egypt

May 2022 - Present -3 yrs, 1 month

Egypt

Job Details:Communicating with users to know the issues Handling applications issues and resolving them by investigating the root cause of the issue and reporting the incident to the responsible team. Use database to make reports and solved issue in database in users accounts Used python to automate zoom messages to send automatic messages for users Learned various tools to validate and check where is the problem

Orange B

Dec 2021 - Mar 2022 -3 months

Job Details:It support for Business level 2 Technical support engineer Communicating with users to know the issues Handling applications issues and resolving them by investigating the root cause of the issue and reporting the incident to the responsible team. Solving issues for different users by using developed tools Learned various tools to validate and check where is the problem Communicating with internal users to gather information about issues, and solve them accordingly

Bachelor's Degree in mechatronics engineering
Canadian International College (CIC)
Jan 2021
High School - Thanaweya Amma
Saint Fatima school
Jan 2016