Maha Abde Rahman Soliman

Account ManagerFull Time

Business Development ExecutiveFull Time

Technical Support Full Time

• Job Details:- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet. - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Gather customer’s information and determine the issue by evaluating and analysing the symptoms. - Research required information using available resources. - Follow standard processes and procedures. - Identify and escalate priority issues per Client specifications. - Redirect problems to appropriate resource. - Accurately process and record call transactions using a computer and designated tracking software. - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. - Organize ideas and communicate oral messages appropriate to listeners and situations. - Follow up and make scheduled call backs to customers where necessary. - Stay current with system information, changes and updates.