Peter Rashad Felly

Head of Operations DevelopmentFull Time

• Job Details:Develop operations systems by determine handling Requests and bank transfers requirements; develop, implement, enforce and evaluate policies and procedures. - Responsible for daily Operations activities and requests Handling. - Responsible for monitoring bank transfers. - Improving customer service experience. - Planning, developing and controlling service procedures and change. - Support team with facilities for smoothly workflow. - Researching new technologies and alternative methods of efficiency. - Making analysis and reports. - Make sure to follow the plane to hit the target.

E-commerce Supervisor Operations and MerchandisingFull Time

• Job Details:Responsible for: - Prepare the product to be sold online - Choose best-selling Products - Make sure of the available stock in the store - Finding the best prices to stay within budgets - Choose the best online channels for the products - Making analysis

E-commerce Senior OperationsFull Time

• Job Details:Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets. Ensure delivery targets including day to day service levels, customer experience, quality measures Responsible for the development of the operational talent pool by optimising the skills of the existing team To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their team.