Peter Raef

E-commerce Specialist II

• Job Details:Manage daily operations of the e-commerce platform with the sales team, ensuring it functions effectively, remains current, and is optimized for performance. Generate regular reports to provide insights into sales performance, customer behavior, and campaign effectiveness. Optimized order processing workflows, successfully reducing order cancellation rates from 30% to less than 10% through proactive issue resolution. Strengthened coordination with the shipping company, reducing order delays from 20% to less than 5% through strict follow-up and auditing procedures. Plan and execute seasonal promotions, discounts, and special offers to boost sales and customer engagement. Coordinate with the marketing team to align e-commerce campaigns with broader marketing initiatives. Implement strategies to improve customer satisfaction, such as personalized recommendations and loyalty programs. Collaborate with inventory and supply chain teams to ensure accurate stock levels and timely order fulfillment. Monitor and manage backorders, out-of-stock items, and product availability. Work closely with cross-functional teams, including marketing, sales, IT, and customer service, to align e-commerce strategies with overall business objectives.